PREAMBLE:
Using the Portal « https://aukh.gov.ma » for the online payment of the information note fee, the client/user/applicant is deemed to have read and accepted these General Conditions which we recommend reading carefully. Any payment transaction made on this Portal implies the unconditional and irrevocable acceptance of these conditions by the client.
1. PURPOSE
These conditions aim to define the contractual relations between the Agence Urbaine de Khémisset (AUKH) and the client wishing to pay the aforementioned fee online.
2. CHARACTERISTICS OF THE SERVICE
This service allows users to pay fees via the Internet. It constitutes a new payment method based on the use of the secure payment system of the Interbank Electronic Banking Center.
For any payment made by bank card, the provisions relating to the use of the payment method set out in the Visa, Mastercard and CMI regulations apply.
The Interbank Electronic Banking Center system guarantees the confidentiality of the customer's payment data because it is based on the encryption of the exchanged information and relies on standard technologies and concepts that are recognized and approved on the Internet. In addition, the customer's payment data is transmitted directly to the payment partners (CMI and IAM) who handle the financial transactions between the customer's payment account and the bank account of AUKH.
3. TERMS OF USE OF THE SERVICE
To pay the fee, the client will be asked to fill in the form containing the reference shown on the recovery notice, the amount of the fee and the email address, and to consent to these general terms by checking the box provided for this purpose.
The system will display the comprehensive information of the fee subject to payment, as well as the online payment service charges. It will then direct the customer to the secure platform of the Interbank Electronic Banking Center to enter and validate the payment references.
Once the transaction is accepted, an email containing the references of the payment request will be sent to the client.
A copy of the final receipt will be sent by email to the email address mentioned by the client after the payments have been recorded by the AUKH services.
4. AMOUNT
The amounts to be paid mentioned on the Portal are indicated in Moroccan dirhams.
Each payment must correspond to a single fee.
5. METHOD OF PAYMENT
For online payment, the client may choose the payment method from those offered by the AUKH on the payment screen (Visa, MasterCard, Maestro, cmi or MobiCash).
In this case, the transaction for debiting the customer's account is submitted on the day following the date of confirmation of payment.
6. EXECUTION OF PAYMENT
The payment will be taken into account by the AUKH system. In the event of unavailability of the latter, the Client will be informed and their payment will not be taken into account. The Client may therefore renew their payment request later.
7. PROOF OF TRANSACTIONS PAID BY BANK CARD
The data recorded by Centre Monétique Interbancaire S.A on its platform on behalf of the AUKH constitutes proof of all payment transactions carried out between the client and the AUKH.
The Client may print the electronic receipts confirming payment requests. Likewise, the Portal allows the Client to access the history of online orders made on their account over a period not exceeding one year.
8. DATA CONFIDENTIALITY
The requested information is necessary for processing the payment request; it is treated confidentially. The client has the right to rectify the data concerning him. He may receive communications concerning him from the AUKH.
9. INFORMATION AVAILABLE ON THE WEBSITE
AUKH endeavours to ensure the accuracy and updating of the information published on the site, the content of which it reserves the right to correct at any time and without notice. However, it cannot guarantee exhaustiveness or the absence or modification by third parties (intrusion, virus, etc.).
10. RESPONSIBILITIES
AUKH undertakes an obligation of means to ensure the proper functioning of this online service; AUKH shall not be liable for any damage or harm of whatever nature suffered by the Client as a result of or in connection with the online payment services covered by these general terms. Likewise, AUKH cannot be held liable for any delay if the client has entered incorrect addresses or data.
11. MAINTENANCE
AUKH may have to interrupt or suspend the service or part of the service, at any time, for maintenance reasons.
12. FORCE MAJEURE
AUKH is bound to perform its obligations only insofar as no event of force majeure impedes them.
13. ACCESS TO THE SERVICE
Access to the service is available 24 hours a day, 7 days a week, except in cases of force majeure or an event beyond AUKH's control. AUKH reserves the right to suspend and terminate the service at any time.
14. REQUEST PROCESSING TIME
The processing time for each request is 48 working hours.
15. LEGAL PREFERENCE FOR THE ISSUANCE OF THE INFORMATION NOTE
The information note is issued on the basis of:
of Decree No. 2-13-424 of 24 May 2013, approving the general construction regulations and setting the form and conditions for granting the authorizations and documents provided for by the legislative texts relating to urban planning, subdivisions and housing groups and parcellings as well as the texts promulgated for their application; of Circular No. 1500/2000 of 20/10/2000, relating to the simplification of the channels and procedures for examining applications for authorization to build, subdivide, create housing groups and parcel.
16. REQUEST FOR THE INFORMATION NOTE
Any request for the information note must contain the information relating to the following elements:
Copy of the national identity card or any other identity document; Power of attorney for a non-owner petitioner, if the development plan is not yet approved. For registered land:
Cadastral plan;
Certificate of ownership;
List of Lambert coordinates of the boundary markers of the land property concerned as covered by the cadastre (ANCFCC); For non-registered land:
Certified copy of the property title of the land;
Topographic plan of the relevant parcel, prepared by a Topographic Surveyor Engineer IGT;
17. CONTENT OF THE INFORMATION NOTE
The information note is issued, for guidance purposes, on the basis of the data and information provided by the client. It can neither attest to their accuracy, nor be invoked against the Administration to justify any transaction whatsoever. Likewise, it can in no case be equivalent to an agreement for the realization of any project whatsoever.
18. PERIOD OF VALIDITY OF THE INFORMATION NOTE
The validity period of the information note is six months when the urban planning document concerned is in the process of being approved. In the event that this document has already been approved, the said note remains valid as long as the validity of the latter has not ceased.
19. INFORMATION AVAILABLE ON THE WEBSITE
AUKH endeavours to ensure the accuracy and updating of the information published on the site, the content of which it reserves the right to correct at any time and without notice. However, it cannot guarantee exhaustiveness or the absence or modification by third parties (intrusion, virus, etc.).
20. RESPONSIBILITIES
AUKH undertakes an obligation of means to ensure the proper functioning of this online service; AUKH shall not be liable for any damage or harm of whatever nature suffered by the Client as a result of or in connection with the online payment services covered by these general terms. Likewise, AUKH cannot be held liable for any delay if the client has entered incorrect addresses or data.
21. MAINTENANCE
AUKH may have to interrupt or suspend the service or part of the service, at any time, for maintenance reasons.
22. FORCE MAJEURE
AUKH is bound to perform its obligations only insofar as no event of force majeure impedes them.
23. DOCUMENTS PROVIDED BY THE CITIZEN
AUKH does not certify the authenticity of the documents provided by users.
24. RIGHT OF WITHDRAWAL
In accordance with Law No. 09-08, the applicant has the right of access, modification, rectification and deletion of the personal data concerning them that the AUKH may collect, by contacting us at any time by email addressed to: contact@aukh.gov.ma.